Frequently Asked Questions
Are your products genuine?
Yes, absolutely. All products sold by Cosmetics Online are 100% authentic and sourced directly from original manufacturers around the world. We store all items in a temperature-controlled environment and conduct regular quality checks to ensure freshness. We guarantee no knockoffs or imitations—only genuine products at competitive prices.
Will I have to pay import duties?
No. All duties and taxes are fully paid on our end. You won't be charged any additional fees upon delivery.
What are the shipping costs and delivery times?
Shipping costs vary depending on the product and destination. For full details, please visit our Shipping Informatio page. Certain fragrance items may incur additional shipping fees due to special handling requirements to comply with international postal regulations.
What if my order hasn’t arrived after 14 working days?
If your order hasn't arrived within 14 working days, please check with your local postal service using the tracking number available in your account. You can view your order history by logging. If you need assistance locating your tracking number, feel free to contact us with your order number for faster service.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and PayPal. Our website uses secure encryption to protect your data. If you prefer not to use a card online, you can opt to pay via direct bank transfer during checkout. Once we receive your payment, your order will be processed automatically.
What is your returns and refunds policy?
For complete information on returns and refunds, please see our Returns & Shipping Policy page.
Do you have a physical store?
No, we operate exclusively online. This allows us to keep our prices as low as possible for our customers.
Do you offer free samples?
Unfortunately, we are generally unable to provide free samples at this time.
Can I order a product not listed on the website?
Our website reflects our current available stock. If you’re looking for an item that’s out of stock or not listed, feel free to contact us and we’ll do our best to assist you.
Is my personal information secure?
Yes. We only collect the information necessary to process your order and keep you updated about our latest offers. Your data is never sold, rented, or shared with third parties. For more details, please review our Privacy Policy.